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The Customer Hub is the unified Customer Support Hub that allows your customers to view their complete purchase history and download invoices. They can also update their credit cards, and self-cancel their subscriptions.
Reduce Customer Support Tickets
Get rid of those support layup requests that are piling up your support email. Through's Customer Hub your customers have access to all of the details they need about their order, without you or your team having to do anything. No more long wait times. Don't be confused about what they have bought.
Customers are able to access your Customer Hub when they click the link on the receipts of their orders and subscription reminders and much more. Customer Hub is an "magic hyperlink" login system. Which means there are no passwords to remember! Customer Hub emails your customer a secure magic link so they will never be locked out.
Do we not say that Customer Hub functions flawlessly across mobile devices? Your customers will receive assistance they require, regardless of which device they're employing. This is crucial, since our data shows that around 60 percent of visitors to Customer Hub log in using a mobile device.
What's new in Customer Hub?
In the course of this release, we've introduced the Payment History tab in your Customer Hub. It is where users are able to view every past payment, order, charge and refund all in one location.
Customers can see the details of their order by clicking on each line item of the Pay History table. Customers will be able view a fully-loaded invoice, detailing every aspect of their purchase. Instantly see what items were purchased, what charges for shipping or taxes were incurred, what credit card was usedand many additional.
Provide 'Self-Help' to Customers Support
With the Customer Hub, your customers even are equipped with the tools to manage their own subscriptions. Let your customers easily update their credit card to their current file, know when they'll next be charged, and even cancel their subscription entirely--all without needing the assistance of a assistance team.
If your clients can control the subscriptions they want to manage, you will get happy customers, and you get many hours of your time returning every week.
If someone needs more attention In the event that anyone needs attention Contact Us tab directs them to your emailaddress, Facebook and Twitter profiles and your support site. We're making customer service painless.
Is Now Available on Grow Plans
The Customer Hub feature has previously existed on our Scale plan. With today's updated updates, this help-boosting feature is now available on Grow and Scale accounts as well. Customer Hub is available within all Grow as well as Scale accounts.
Which means now you've got the tools you'll need to impress your clients, streamline your repetitive support tasks and provide your customers with the resources it requires to receive billing support.
If you'd like to turn it off, you can do so by turning Customer Hub off using a single mouse click within the Marketplace Settings.
If you want to make Customer Hub work for your customers, head over to .com now and begin your free trial! Come and see how these features can supercharge your ecommerce.
The new Customer Hub is the perfect instrument to provide your customers with the best service while reducing your work load while doing so. So you can reinvest that earlier time in creating new products, growing your audience, and thrilling your customers.
Get a free trial on the Grow or Scale plans and make use of the Customer Hub now!