Why we created our Slack Community for SaaS as and Software Professionals -(PDF)
- A global perspective.
- Business and professional professionals who have years years of experience (less students ) (and businesses that are at the initial stages of development).
- Professionals who are moderate.
- The time spent is less venture capital and funding rounds.
- An extremely supportive group with zero tolerance for unprofessional or rude conduct.
Indeed, elements such as global corporate focus and skilled and professional moderators (that's me!) are things we like to see on forums online.
The article focused on the advantages of being found exclusively for members when compared with other online groups.
You might be thinking "But why bother?"
A valid question which I'll address it, due to the motives (plural) that we've got to make this investment might not be as straightforward like we'd think.
If you're a professional is a good option. You know the process. Businesses don't invest in innovative tools that help businessmen on the internet. They make investments in the software in order to improve the quality of their personal businesses in some manner.
Yes, having a successful online community can be a great way to boost its image and draw new customers in awhile.
Marketing is only one of the primary reason we're in this. Whatever your position, whether user or not, you should first wish for customers to benefit from the communities, or you won't achieve success in any way.
Our Principle of Guidance Principle is: Our Software together with our SaaS Community must be good for you in order for it to succeed.
It's pretty straightforward. One of the main points is that you should not imagine our society as one that is fun and friendly, then you should go to the streets.
It's therefore essential for the growth of this group and also for us as well as our own success as we strive to create an amazing group to join.
(And If you believe that we may not be following these standards in any way or have suggestions for how we could make it more efficient, please let us you know. We'll discuss that further in the next paragraph.)
What are the benefits you can expect from hosting an online community?
There has to be a rationale to this. Otherwise, we'd never be willing to risk it, would we?
Sure, absolutely. Our goals should be clear.
In this article, we'll outline the things we'd like to accomplish through this project.
Find out what is important to your company
One of the most important points the most important thing our chief executive David Nachman made to me during private conversations regarding the purpose and goals of our community is that this is an opportunity to cut down on the number of interactions we make with our customers , as well as other software and SaaS firms.
There's a valid reason to be concerned We assist in facilitating real transactions between online companies and makes it very simple for anyone to fall to the trap being a -- quite well it's a connection for transactions.
We will provide you with a service that earns you money. This process is repeated on autopilot.
If we allow this trend to persist could make us ineffective at improving the standard of your B2B products to support your company. Making sure that businesses on the internet are profitable is our main goal.
It's the case for customers who are already clients and who are also consumers for companies using software that they are considering installing . If you're not certain which option to use for the payment process, and which Merchant of Record (MOR) is appropriate for you B2C or B2B or B2C SaaS company, we'd love to hear about any issues and questions you're having to bring them into the consideration when we create new features or services.
More information about how David is able to fulfill your business needs as well as the one that you operate, watch the interview of members in which David was interviewed in the individual capacity as a member
Our scope is also broadened with members who contribute to charity, as well as an executive, entrepreneur, and founders members. We're confident that we'll learn more about business (and aid them in more effective ways) with a diverse layering of members.
The goal of improving the intimacy of our interactions with businesses (and specifically, with those who work or found them) is in part why we conduct interviews with members. Alongside helping members acquainted with the other members as well as their colleagues, interviews help us get to know the members better as well as their current issues in the business.
Building relationships with clients
Becoming aware of the company you work for is an excellent way for us to strengthen our relationships with you regardless of whether you're a customer or not.
But, our relationship with our clients can be strengthened through giving members more accessibility to us .
We already have a broad helpful support system to our clients as well as their purchasers. Our team of customer success specialists for some of our customers that run large or complex businesses.
It is evident that companies can improve how they assist their clients and improve their interactions.
Ninety-nine out of 100 making tickets the most efficient way to get assistance. It allows our support personnel to efficiently route support requests in accordance with the extent or the nature of the issue, and helps us track your support requirements as they progress.
(That aspect helps us get a better and more thorough comprehension of what the company's needs are.)
However, it could be helpful to reach out to the executives directly particularly when you're competent to solve an issue in the business that doesn't necessarily require something that has to do with technical issues that are related to our platform. We have a diverse group of experts that we have on our platform that aren't just technical support experts.
Product managers, tax and payment specialists, experts in customer operations or even the odd sales or marketing manager may be on hand to solve problems in the business. They could even weigh in on what's going to be included on the platform.
Our customers' experience is the kind of happy memories they share with their acquaintances and we believe that being accessible to them could increase opportunities. If you're a client that's not enjoying that sort of good experience, yet we've got a community that is the place to inform us about your experience.
Yes, Leads
It is part of the post in which it is imperative to be completely truthful and transparent.
It's great if those of our members that don't possess a registered merchant to sign up to our service.
For them, it isn't what we're trying to accomplish within this community.
We also have goals of building customer relationships and learning the most we can about SaaS as well as the requirements of software of businesses:
- We're confident that the process of registration to new members is a small part of what we're trying to accomplish in this particular community. Additionally, we're not going ask anyone to join in the event that they do not have expressed a intention to do so prior to the time.
- It is more likely to succeed in the acquisition of new users when we are able to achieve the two goals previously mentioned. This is the reason we'll continue try to meet these goals.
We're sure that when the community see us taking good care of our customers through genuinely taking care and soliciting comments, they'll be more attracted by our work as a commerce platform and a retailer that they can see the effort that we've made and the attention we give our customers in person.
You've considered whether this is an ideal moment to start your journey with us bit more relaxed. Community members are able to interact with fellow customers, hear conversations taking place between customers and , and (remotely) become acquainted with the individuals who comprise the company.
What are the benefits of Your Join This Community
The piece focused on features offered to members of the GSL community it didn't cover the real advantages gained from joining a community like this.
While we have big plans to build a community that includes the entire world's SaaS Leaders We're always working on community building efforts. Below are some benefits we've offered to software and SaaS CEOs, founders, entrepreneurs and engineers, developers as well as many other.
Join with software professionals around the globe. Over the World
No matter what your situation is, whether you're a SaaS marketer seeking to boost the effectiveness of your SEO by region, or a people and culture supervisor who's concerned about international meeting and onboarding or a SaaS founder seeking advice on selling to specific regions or nations, being able to connect to the individuals that have an international network can make "going global" more simple.
At present, we are being represented by more than 50 nations over 17 time zones.
Discover new markets that you'd like to expand into or enter
The primary benefit that comes from being part of a global community is the ability to utilize the community's resources when looking to enter new market.
You are able to make a post to the community asking people from specific countries to help you . It is possible to get in touch with me, the moderator in chief or I could reach out to members to help in your behalf.
Keep your eyes on discussions in the forum to find prior questions which are pertinent to SaaS areas you're looking to expand into.
In addition, you'll get the opportunity to look at our profile videos for members which are created on a regular basis and those who'd want to be part of it (like our previous example of our CEO firm, David Nachman).
One of the questions we ask interviewees in general is "What's something you don't understand by the people selling software within your country?" This question is to assist you to understand the cultural as well as commercial differences that may affect the ease to promote software there.
Check out SaaS Company Leaders and Experts
Our members could be split between various roles, and at different levels. However, we do have senior executives, SaaS founders and department head within Global SaaS Leaders who are open to sharing their experiences with the other members.
There are a few software SaaS founders that have multiple SaaS companies, while others are employed by internationally recognized firms or are entrepreneurs who've branched out to different careers or industries and are armed with a wealth of experiences to inform their advice.
Additionally, there are many executive and leadership positions are available, including the position of our Chief Executive Officer and the Global Tax Director. Additionally, we are also able to provide our Vice-Chairman for Global Customers Operations. They're in the community as they're eager to assist customers in any way that they can.
(For more information about the matter, you can read Kurt about this subject). Be sure to go to his exclusive, stand-room seminar on SaaS Pricing Strategy That are effective: how to create the best pricing strategy within SaaStr Europe before 2022.)
We're always eager to tackle these questions and we're thrilled to offer an environment where topics such as this are debated with top peers.
It is feasible to portray yourself as a expert
If you're already known as an SaaS market influencer or expert, that's great! We'd love to hear your contribution to the SaaS community as you work to build your professional and personal reputation by sharing knowledge.
If you're seeking to create your brand name at all by participating in an online forum that is for professionals can be a fantastic way to accomplish this. There is no requirement for the status that we have as SaaS founders to become specialists in the area which we're experts at, but actively sharing our knowledge have with others establishes us as being not only knowledgeable, but also friendly and friendly -- making for an excellent public image to cultivate.
Form This Community As It Develops
The program was officially launched by it was incorporated into the SaaS community was established in March 2022. The community is growing steadily. We're working to develop an ideal platform that allows users to virtual "hang out" the community can adapt and be open to new concepts.
One member, for example has suggested recently the creation of an option for a particular sort of application.
We then turned that request into a survey that asked participants to choose which channels that they'd like to see included in the Slack workspace. Slack:
Thus, whether you'd like to cast a silent vote on any updates to the community or even make suggestions of your own , we're always open to hearing your suggestions!
If you're looking for specific forums, services provider suggestions, LinkedIn and social media connections, podcasts, a Facebook group, meetings in person as well as template webinars or webinars, or additional software or SaaS development tips in general and beyond, we'd like to hear from you.
Share Your Thoughts
There are many other avenues that members can use to express their views, other than just regarding the company However, there are many other avenues to share their opinions. One of the most recent requests we received was for members to let us know the kind of benchmarking information as well as other indicators they'd like to be able to see released.
Utilizing these kinds of indicators could assist software and SaaS companies create strategies for increasing the amount of money they earn.
To provide important and useful data to the rapidly growing and lucrative software and SaaS businesses, we reached out to the people directly to discover which data we could collect on benchmarking for the near future.
The answers included retention rates for an industry in particular, MRR growth in a specific sector, failed payments indicators (unintentional the churn) and churn rates of conversion as well as conversion rates across various regions.
The poll is open to anyone regardless of any customer situation.
We've mentioned that the understanding of what's essential in software or SaaS firms is vital for us. Therefore, we'd like to establish the Global SaaS Leaders community to serve as a place to talk about the aspects you need to know to help your company reach greater levels.
Join our Community and discover more information about (If you're in the market)
The question above was posted on the channel dedicated to the community. The channel, which is for discussion about (as as opposed to general business discussions) is available on the channel, but is not available in general feeds.
We do not want our customers in particular, particularly those who don't already have customers, to feel like we're constantly trying to push . Like we've mentioned before, the software and the SaaS community should be something that you have the ability to profit from to become successful. selling too much could cause a negative perception and make the SaaS community a space that people are not want to be.
If you're currently not a customer but you've considered going to our location joining GSL can be a fantastic way to get more information about the business, through watching the interactions of our executives with customers, looking at the types of questions and comments that people post in the GSL platform and more. GSL is open for all GSL users.
What happens if you don't want to read about ? It is fine to quit this particular channel, but not go through the content. There are plenty of other activities to be doing in the forums without having to read the content of a site doesn't hold an interest in.
Be part of the Global SaaS Leaders Community
We're happy with Our Global SaaS Leaders community already and proud of having an international community as well as a discussion forum that has features like live events for interviews, introduction videos for members as well as a variety of advice from professionals.
Our focus will be on building communities. When our audiences grow, we will be able to add more features. We'd like to facilitate the development of personal connections, so we'll begin a podcast and organize additional live events as we go along, and also incorporate social media features as we move forward.
If you sign up this day, you can determine what the business is going to become, and you can also influence the future of the company.
In order to ensure the highest quality in customer support for members. Each time we review a new application for membership -- there are no automations which allow spammers to become bots. Thus, the sending of your LinkedIn link is crucial. We thank you for your patience while I go through the application. Don't hesitate to contact us if there are concerns prior to sending an application!
About
Katie Stephan Katie Stephan is the Social Media and Community Manager and moderator for the Global SaaS Leaders community. She is a graduate of the MFA in nonfiction creative writing and has also served as an instructor at a school to teach writing.
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