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The top 7 Customer Education platforms . The Top seven Customer Education platforms: how to Choose the One that is the most efficient

Feb 17, 2023

Find the best customer education platform choices to make sure that customers are getting maximum value from your services and become customers who are loyal to your brand.

retention is now more important over the focus on customer acquisition and for the right reasons. Leaders of businesses are looking at long-term indicators that determine revenue growth. This includes the level of satisfaction with customers and also building trust with clients.

Since customer satisfaction has been the top strategy for generating revenue in recent years, supporting and training customers has become essential than ever. Effective customer education programs could boost growth and revenue by 90%, and 90% of businesses reporting an increase in return on investment. (Forrester)

Based on these results that customer education technologies are expanding, making it more easy than ever before to design and deliver engaging, effective customer education. In order to keep pace with the constantly changing business environment, it is essential to have an extensive list of best customer education software platforms readily available.

Check out this article if you're trying to purchase a powerful system that can allow your customers to benefit of your product and transform into enthusiastic admirers.

Skip ahead:

What exactly is customer education? And Why is It So important?

The aim of customer education is to provide your customers with helpful resources and insights. It is essential that your product be utilized effectively to meet the business goals they have set for themselves. This helps build trust with your customers , and builds their loyalty to your company's brand.

How long will it take for potential customers to see the ROI of your services or products? Do current customers receive the most out of the product or service you offer or are they making use of a few features that they are comfortable with? Training for your customers could aid you with these crucial business-related questions.

Making valuable content and offering help to customers is only the beginning, however, getting the most convenient efficient and flexible way to provide assistance is what a customer education platform is. Choose the appropriate (LMS) for creating your educational materials and courses to your clients.

To increase the number of activations and adoption, Later relied heavily on its LMS in order to implement its education and customer engagement strategy. Desiree Evanshen, manager of the customer experience at Later says that prior to the time of introduction "our onboarding process was comprised of email channels as well as messages within the application, but we quickly realized was not sufficient to get our users to adopt the majority of our beloved functions."

Making use of an online course in order for their weekly live webinars on onboarding, Later increased their onboarding capacity and reached more users. Through a simple modification to their onboarding process, they increased their customer retention by 320 % and enhanced feature acceptance by 467 percentage. The best part? They also reported an increase of 368% in paid plan purchases!

What is a Learning Management System that can help customers with their education?

A good LMS can allow users to create quickly comprehensive learning materials which include videos, webinars and webinars as well as PDF downloads, and other digital content, and provide direct access to your clients. It allows companies and other organizations to present information on items in a more interesting and is more user-friendly than standard techniques like boring tutorials.

If you're using an LMS You can monitor students' progress, pinpoint the gaps in their knowledge, and alter your curriculum to provide the best experience for students. Customers are more likely to make use of your service and purchase from you again in the event that they are able to make use of the system.

These are the top LMS use for both business and organizations:

 Onboarding, as well as activation

Onboarding is the procedure where customers are educated about the product. This helps "activate" the customers who are new in helping them understand the product. Then, instructing them on how to use it to their business. For example, your customer support department could send a tutorial video that teaches the customer how to integrate your product with their existing technology system.

When activation and onboarding work well, your clients are likely to see results and win which is measured by the time-to-value (TTV). Rapid TTV as well as minimizing the level of frustration is essential for creating an unforgettable first impression.

Engagement

Retention

Here are a few ways that team members from customer service can retain customers in the long run and lower customer churn

  1. Training, education and education on a continuous basis, as well as resources to help users keep up-to-date with new features as well as best techniques
  2. Systematically collecting customer feedback using that feedback to improve product features or services as required
  3. developing a user-friendly community , where members can exchange ideas, ask questions and offer support to each other

Expands

Locating areas for growth and improvement is one of the best methods to increase sales for clients who are already there. In this case, for instance, The Customer Success team will assist the company to understand their competition market and the trends within their field and suggest innovative ways to improve their product or service.

What are the benefits of using an Education for Customers Platform?

Companies can develop and deliver attractive content to their customers through an LMS. Each customer doesn't have the same level of expertise and therefore, delivering a standardized training isn't going to make a difference.

A good LMS helps you with reaching revenue-driven goals such as:

Scaling your customer support

It is possible to increase your customers' success and be connected to a lot more users through your online training. Your customers can access the information anytime and any location by taking part in a self-paced and interactive training experience.

As opposed to one-to-one client support, online classes can make it easier to your clients and reduce your time as well as money. Every customer gets the same support as well as learning options with on-demand classes. Selecting the best LMS allows students to alter and update their content in a hurry, making sure it's always updated and up to date.

 Enhancing the adoption of products and time to gain

Time-to-value (TTV) is the measure of how long someone takes to finish a task that they couldn't complete without the help of your products or technology. Your product must do the task quickly when someone is taking advantage of it in order that it can be successful in bringing them the success.

Another side of the coin is the duration of the time-to-ROI is how long your product takes to deliver to a client's demands for their business. This can run for weeks or even months. This is why including the appropriate quantity of customer education into your onboarding program is essential.

Increasing revenue while decreasing cost to acquire customers

Education of your customers will decrease the requirement for costly strategies of marketing such as PPC advertisements. Online training can boost your monthly revenue by maintaining and growing sales to your current customers , instead of investing lots of cash on the acquisition of new customers.

In addition the use of an LMS to provide free educational materials can prove to be an extremely efficient lead generation technique that is more cost-effective than advertising.

Increasing customer loyalty while decreasing the costs of customer service

By leveraging an LMS it is able to provide helpful data to your customers, and also reduce the cost of customer support as well as establishing lasting relationships with your customers. In addition, personalized content could make it easier to build meaningful relationships with your customers, and also give you an edge over your competitors in a highly competitive market.

It is the result that customers' education can be a win-win outcome since both customers and companies benefit from increased interaction, more meaningful connections , and savings in cost.

The most important features to look for in Your customer training platform

Choosing the right LMS features is crucial for delivering successful educational outcomes for customers. When selecting the right LMS consider the way your students are using the software and the way they'll be able to be able to access it.

Pay attention to these aspects in order to select the ideal LMS to your business:

Reporting

Analytics can help you observe the behavior of users, their engagement levels and other crucial metrics. It is possible to increase the quality of the educational content as well as the performance of learners by monitoring the behavior of your customers as well as their progress during a course of training.

Certain LMS companies may require users to join with programs that are provided by third party companies to generate reports, as well as monitor the progress of your education. So be sure you select one that comes with all of the essentials built-in.

Make sure that your LMS contains these report tools in order to ensure that your customers get the most effective education content

Tracking progress of the user

Monitoring students' progress with the aid the aid of LMS LMS is to evaluate the efficacy of your instructional materials and identify weak points and potential areas for improvement.

Progress tracking allows you to make additional material or modify lessons to boost the amount of engagement. It is also possible to automate prompts to encourage students to continue even in the event that they've stopped.

A screenshot of the support your students tab in the Dashboard

 Evaluations of students

Check your student's understanding after every class or unit in order to determine the degree to which they are retaining what they've learned. The scores of students are important to ensure that they've got all the knowledge they need before they move on to the next class , and also for the areas they're struggling.

Also, creating additional material for courses or redesigning the lessons in order to increase their efficiency is easy once you've identified patterns and recognize the areas where students have difficulty.

C Engaging the user, and its retention

The metrics within your LMS will help you determine where your students fall off or become lost in the process. As an example, you could use video retention engagement metrics to pinpoint areas of the video you are using that can improve or shorten.

     Video Analytics

User Experience Enhancements (Single Log-on, as well as self-registration)

Self-registration using single sign-on (SSO) and self-registration are essential features of the system for managing learning since they ensure that students have quick and easy access to educational content.

SSO permits users to input their credentials only once, meaning they won't need to invest the time required to make multiple accounts, or enter their credentials each when they log in. Self-registration lets customers create accounts quickly, maximizing engagement and providing customers with personalization.

If your LMS is equipped with these capabilities, it's easier to enhance your customers experience better, reduce customer churn, and improve the revenue from recurring transactions.

Mobile Accessibility

Mobile-based traffic accounts for fifty percent of all searches, this is the reason why companies are investing more in enhancing mobile access as their primary strategy to enhance their websites. In addition, users want to have access to online training materials wherever they go.

While most apps allow access to online learning platforms, the creators don't make enough effort to optimize them for use on mobile devices. Thus, before you choose an LMS be sure to test the interface with your device to ensure that you are able to test the compatibility with mobile devices of it.

Modifications

Personalizing your LMS using your company's brand's logo, colors and fonts provides a potent branding effect that lets customers immediately recognize your materials as a part of your company. An unified look throughout all touchpoints with customers enhances your branding and can help to establish confidence.

You're the most adept at identifying your clients. The customization options let you modify the system in order to achieve what you would like, and ensure your users have the best experience their experience. The goal is to alter the roles of users and access rights to ensure that users view only the content that is relevant to them or limit certain features to ensure employees can't accidentally share sensitive data.

     Your courses can be white-labeled    

A white labeling of an online course is the process of customizing the look and feel of the user interface to ensure that it appears as if the course was specifically designed to your particular company.

White labeling allows you to have the complete control of your product and company, from brand to content, to revenue and customers. You can do this by customizing the design by adding branding for your company as well as changing the color and more.

White labeling creates a professional-looking product that is a reflection of your brand's personality and beliefs. It is also ideal for those who want to start your program quickly without having to create an entirely new product from scratch.

Unlimited administrators

By using an LMS teachers can easily develop and manage courses and assign assignments to students, track progress and monitor student development. Additionally, the administrators have access to the platform at any time, allowing staff members to customize the system to meet the requirements of their team members.

For instance, they can, change or add options, modify the security settings, and even alter the design and appearance of the software. Furthermore, having unlimited access to administrators ensures that your team can respond promptly to any problems that may arise with the software, ensuring students are able to pursue their studies with no interruptions.

Bulk Sell

Your LMS will have the Bulk Selling feature that lets you quickly and easily provide your classes to huge groups all at the same time. This can be particularly helpful when you need to train massive numbers of students within the least amount of time.

Through Bulk Sales, you are able to efficiently print and distribute course certificates in bulk, thereby saving time and money , by removing the need to print certificates manually or send out emails.

It's also easier for businesses to track usage data across multiple users and ensure every person has the same access to products by using the bulk sell feature.

 Interactive Content

In creating content that's exciting, engaging and entertaining to view, companies have the possibility of building relationships with clients that go far beyond an exchange.

For instance, games such as leaderboards, rewards , and leaderboards can serve as effective motivators for users to take a deeper dive in their journey of learning, resulting in stronger retention and the probability of regular revenues.

 Gamification

As compared to traditional method of instruction, which includes videos or lectures, gamified educational material can result in an improved understanding of the material. The most popular forms of gamification is using badges or points. In this case, after you have completed the training course, a celebration notification will appear to inform them they've earned the award.

Social learning communities

Social learning features built into the features of your LMS could change learning from one-sided to a collaborative, two-way exchange. Your LMS has been designed to enable you to own and manage an environment where students are able to take part in interactive and collaborative educational activities that enhance students' engagement and connections that your students will spend money on and keep to use for.

eCommerce and Marketing

Informing your customers about the services you offer can be another source of revenue to your company! This is the reason your LMS should have tools integrated for advertising and e-commerce to simplify selling and advertising your subscription-based services -- with no sales techniques that are aggressive.

There are many eCommerce solutions to think about including integrated payment processing, automatic increase in sales and orders, as well as tax reports. Additionally in streamlining your processes to be all in one spot, it lets you focus on your time selling and teaching instead of grueling accounting.

The Top 7 Customer Education Platforms

Choosing a customer education platform for your company's unique business goals can be difficult. It is essential to have a learning management system to provide the best content experience for your customers and provide your clients with the service they expect.

If you're choosing an LMS for your business, when you are choosing the LMS it is important to look at the different tools that help enhance your customer experience such as customization features and scalability choices as well as analytics and connections with other platforms.

  • The best choice for Enterprise businesses as well as mid-market or entrepreneurial businesses who want to expand and need an LMS that grows to keep up with their needs.
  • Price Variation Make a call to schedule an appointment with our team to get a customized price.

Plus Key Features

  • dedicated Customer Success team -Launch and enhance your training for customers, with the confidence from a committed team to support you.
  • Unlimited AdministratorsNever have to worry about being limited by unlimited administrators for your site, courses and group analysts.
  • Multiple Environments - Build and maintain unique experiences by using multiple websites to accommodate various applications and products.
  • Advanced Customization -Create seamless user experience using white-labeling and CSS, as well as SSO, and customizable features.

Plus Reviews

G2 score: 4.7 5 out five

Final Conclusion on Plus

Plus is actually easy to use, unlike many professional education platforms. Your team and you can spend less time programming and more time creating.

Its user-friendly interface will ensure that users will see your material and not just the platform. It makes it easy for you and your staff to create quickly and develop classes that encourage adoption and retention without having to be concerned about technological issues.

In addition, you'll enjoy rapid learning and retention as well as lesser burden on your team of support. Your plan to scale includes Plus in the event that you believe growth is soon!

            Trained LMS

  • is ideal for Small to mid-sized companies that require an easy to use platform.
  • Price Band: Price Band:

The Key Features that are part of Talent LMS

  • Guided learning pathways Guided learning pathsTo help learners grow Learners can design detailed pathways and rules for completion. In addition, you can group Group related courses into categories that allow students to easily locate what they're searching for.
  • Live video ConferencingKeeping students interested regardless of whether you're physically present is crucial. Hosting video conference, leaving feedback, initiate discussions and easily send out messages.
  • Reporting -Real-time, scheduled, and custom reports, interactive charts, Infographics designed for training as well as exportable Excel sheets allow you to monitor the training process from all perspectives.

Talent LMS Reviews The Talent LMS Reviews

G2 Score: 4.6

 End of TalentLMS

Businesses with limited resources and time will appreciate TalentLMS since it offers everything that you need without bells and whistles. Business owners love how easy it is to share their existing content on the platform. Consider using the TalentLMS platform to help offer your classes and get them running fast.

            UserGuiding

  • Ideal for  companies looking to boost user onboarding and activation metrics
  • Price Band: Price Band:

UserGuiding The Key Features

  • User segmentationWith UserGuiding's segmentation options, it is possible to customize the experience of each user. Every user can experience different experiences to get to your "Aha! " moments.
  • User onboarding workflows and checklistsEasily create user-friendly onboarding along with interactive checklists. Design tutorial pop-ups in only a few moments to showcase new features. Help your users become power users by helping them navigate the steps and improving the customer experience while increasing adoption of your product.
  • NPS surveysNPS surveys provide important insight and assess satisfaction. Automated prompts are used to solicit feedback from users to gather information and take crucial product-related decisions.

HTML1 UserGuiding Evaluation

G2 Score: 4.7

Final UserGuiding

You'll be awestruck by UserGuiding if your goal is to increase the ease of use of your product, so that your customers get value instantly. Onboarding experiences matter greatly in regards to customer satisfaction as well as lifetime value, and UserGuiding helps you impress clients by offering comprehensive guidance and assistance. If you would like your customers to benefit from an effective device and experience, then UserGuiding is the perfect choice.

            Docebo

  • Ideal for businesses that want to develop valuable social-learning opportunities
  • Price Variation Call sales for prices

Docebo Key Features

  • Social learningEncourage the sharing of information, encourage collaborative learning, and let millions of students receive expert guidance at any time.
  • Learning integrated into workflows -Inserting learning opportunities right where your customers are in the process of working can increase the acceptance of your product. Content from learners can be included in applications that are designed for customers to inform users about new product functionality, support your customers experience, as well as increase the acceptance.
  • Control of management Management the managers admin privileges so they are able to manage their tasks and you can maintain supervision of the entire system. Create automated notifications and update for any changes to ensure that everyone is informed of any new features, and the ways in which they can be utilized.

Docebo Reviews

G2 Score : 4.4 out of five

HTML0 End of Docebo

Docebo has a strong position in regards to their fundamental values of uniting. In a time when community is key to the retention of customers, Docebo's strength is fostering a culture of learning. Many users believe that this program should be operated by an individual LMS administrator. However, if online courses are a revenue stream there'll be a person that is designated!

            Litmos

  • Ideal for: Companies across the globe that require company-wide training capabilities
  • Price Band Contact sales to inquire about customized pricing

Litmos Key Features

  • Video assessments -Allow students to display their understanding through making and uploading videos showing their proficiency. Apart from being assessed by supervisors or coaches videos are evaluated by using AI functions based on terms (to use and not to) as well as the speed of speech.
  • GamificationEnhance learner engagement and motivation with the help of accomplishments, points and points and badges. Involve learners with friendly competitions, motivate them to finish the courses more quickly and place their names on the Leaderboard.
  • eCommerce E-Commerce The ability to access e-Commerce capabilities which are available already built-in let you quickly increase the value of your course through features that are already packaged. You can also create your own online storefront by using the robust Shopify integration.

Litmos Reviews

G2 Score : 4.2 out of 5

The conclusion on Litmos

Litmos is one of the leading LMS platforms that are available in the market. The company first came out in 2007 and was later purchased by several large companies throughout the years, which included Callidus Cloud and SAP. More than 130 million people around the world, Litmos is available in 35 languages and comes with an impressive set of capability. Litmos is the best option if you're looking to keep your team members across the globe in touch or your company is looking to provide corporate training.

            Learnworlds

  • is perfect for small-scale businesses that require high-end customer support.
  • Price Band

Learnworlds Key Features

  • White label capabilities for websites -Create an online presence that portrays your brand and business through all of the learner's channels. White labeling fully lets you control your branding image.
  • Bundles as well as subscriptionsSubscribers have access to exclusive drips of content, access to your own online community and much more with an easy-to-use model for bundling and subscriptions. It's simple to make one at a time, and then organize it and make recurring revenue.
  • Integrations - LearnWorlds integrates with your existing software for business, including analytics, payment processors, email marketing, CRM, automated marketing, as well as video conferencing.

 LearnWorlds Study

G2 score : 4.7 out of 5

 The conclusion of LearnWorlds

If you're looking for an efficient system that offers quick customer support, LearningWorlds is the right choice for you. Small businesses love their custom-designed design and range of functions. The product appears to be in line with the core principle of being "as quick as an eagle" in addition to responding to customer feedback.

            Workramp

  • Ideal for organizations overwhelmed with the task of integrating teams
  • Price Variation Talk to sales about price ranges that are custom.

Workramp Key Features

  • Multi-use all-in-one LMSWorkramp is a system that can be used in multiple ways that allows sales, compliance education, customer as well as partner education all at the same place. It allows you to create content on scale and rapidly distribute your educational content for your team's customers, partners, as well as employees using a single platform.
  • Education and certification for clients -Increase acceptance of the products by teaching your clients using tools for assessment. Certifications motivate learners to expand their skills and improve their knowledge in the area they're working in.
  • Secure E-signature that is compliant you can swiftly and effortlessly collect, save and retrieve electronic signatures that support the training of HR compliance and HR documentation.

Workramp Ratings

G2 Score : 4.5 out of 5

HTML1 End of Workramp

Workramp's user-friendly interface Workramp makes it easy for expanding companies to swiftly join and train their employees. Unlike other tools, Workramp does not have the highest level of customization and control, so keep this in mind when reviewing it. Remote teams love their comprehensive video toolkit as well as their rubrics.

Are you looking for a Customer Education platform with a wide variety of capabilities and features?

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