The Development of a B2B Online Learning Experience that helps increase your business

Sep 30, 2022

This blog post will help you discover how you can provide the most effective online education experience for B2B customers. The key steps required to successfully build, pitch and market your online course.

You will learn:

Transition from a B2C model, to a model of selling

As you transition from a traditional B2C selling model to B2B selling in selling online your course, you'll need to identify not only the learners you have, but also whom your prospective buyers might be. If you want to be successful in B2B there is a need to alter your course content and experience in order to meet the demands of your buyers. Your goal is to know:

  • Your Learner Persona: Who will be learning and attending your classes in your school?
  • Your Buyer Persona You are a buyer and "middleman" within your company and what drives the customers to purchase?
  • Your Plan: What you will be teaching , and how can you create online learning experiences that you create for clients from B2B?
  • The learning experience: How is the learning experience going to be like in order to attain your client's desired outcomes?

Identifying Your Learner's Persona

Initially the idea of selling your online education knowledge directly to the people could be an excellent approach to start your journey into the online learning market as well as to learn about the "learner character".

B2B Learner Persona definition by  Plus

If you're involved in designing digital courses as a B2B business client take into consideration your learner's personality and the needs of the learner that the course was designed to cater for. There are a few fundamental considerations are important to keep in mind as well as existing digital learning preferences for larger organizations:

  • Has the "learner" had a go at before an online class?
  • What were they like?
  • What was their top problem?
  • What kind of learning are they looking for? In the illustration...
  • Learn at your own pace
  • Participation in community-based networks for learning
  • Social Learning

It's crucial to have clarity on your learner persona before approaching your B2B customers to present an appeal. A few other important things you should think about before making contact with your "middleman" (representative who's going to be making the sale) at the organization are:

  • Demographics: Where is the team based? Does the team use the hybrid approach?
  • Technology considerations such as difficulties with digital literacy as well as accessibility to technologies.
  • The pain points and what is driving the client to attain this level for their company.
  • Students are the drivers and motivational factors including career advancement and increases in salary.
  • Digital Learning Preferences (Self-paced, group-based).
  • Barriers To Learning.

One key way that you could gather more details about your persona as a person who learns is making use of the learning analytics data from your existing B2C customers to find out the nature of your "learners" difficulties need to address the best solution possible: Are they constantly struggling with when it concerns your subject or education?

After you have identified your targeted learners' biggest challenges and concerns, draw the information you gather from the narrative the LMS report system tells you to develop a value proposition for your B2B clients and keep improving the experience of learning for your clients.

Accessing B2B Clients via the learners you've created

This allows your company to access B2B customers by designing effective training experience for your B2C customers.

If you keep an eye at your B2C clients' progression in the learning process and their progress through the courses you offer, you will gain a clear sense of the challenges they are facing and can help you improve your experience, and help them reach their goals effectively.

The stories of your clients that have achieved the results they desire and then bring them back to your corporate clients for you to make your the case.

 Plus Tip for B2B selling

Crafting your buyer persona

The "buyer persona" is the person with whom you'll later have sales conferences within bigger organizations you'd like to promote your online learning experiences.

In order to understand the personality of your customer You will need to ensure that you know about

  • The buyer and the business's demographics
  • An issue in the business they're trying for a solution to
  • The goals for their online education experience include: Do they have any Key Performance Indicators (KPIs) they're trying to find?

The B2B selling process is very an interactive sales procedure for the customer. It's crucial to get underneath what their issues are and then you are able to begin creating your own proposition to value and learner transformation story.

It is important to be aware of the B2B sales cycle there are two stakeholder which you must keep in mind: the buyer and the employees within your company.

In larger companies, you might have someone on a team or even an entire team which is committed to online education and learning designs that have different criteria in online education and learning outcomes than your buyer. It is crucial to make certain that the course you offer adheres to the standards from all parties involved in demonstrating their value to the organization.

A few examples of KPIs which stakeholders of the company are searching for include:

  • Reduced costs for training.
  • To reduce customer support request as well as inquiries.
  • Is reducing the time to get on board.
  • Training completion rates improved.

designing a course curriculum to B2B customers

It is important to remember that when designing classes for clients from B2B, you will be working using the "off-the-shelf" approach, as your clients will seek out customized training experiences.

The first thing you'll need is for the course to be able to enter market with the help of your market research you've conducted. As you begin dealing with larger B2B companies, you'll recognize that there will need have a consultation method of drafting the curriculum for your course and its contents.

A representation that resembles the "off-the-shelf" Model of the curriculum

It is beneficial to provide standard courses that you can adapt to pitching that are B2B. In addition, your client might want to include particular content into the course that is unique to their business or to incorporate new technologies of their business into the learning online environment as well.

"Off the shelf "off-the-shelf" model is a adaptable model that will help you create a recurring income stream for your company through B2B, once you've developed your first "customizable" program.

The design of the B2B Online Learning Experience

You will also want to be conscious of the type of information you're offering to B2B customers. If such things as cooperating with bigger firms in the regulatory and compliance area or providing related technical content it is necessary undergo a sophisticated design procedure and alter your content according to the regulations of regulatory bodies and rules in the space you work within.

Additionally, you should to think about the amount of knowledge is required to occur.

  • Are you looking to develop an understanding of ideas?
  • Are you in the area of change in behavior, like leadership development that require lots of experience?

If you're working in an area that requires you to be able to offer substantial understanding, B2B customers will generally want your online course to integrate seamlessly with the programs they have. In working with the learning and development team within your client's company it is important to consider the possibility that they may already be giving a class or "subject matter expert" in the space that you're providing your course.

Keep an eye on the political aspects that you should be aware of when you handle expert subject matter specialists within the company. You must successfully "onboard" the experts so that they can cooperate with you to incorporate their knowledge into the services that you provide. This way it will allow you to be a part of the organization.

Spend some time to familiarize you with the group of development and learning that it is and the tasks that currently comprise the team that you may have to work with. This includes instructional designer, budget holder Program managers, and developers.

Digital Learning Roles Image by DLI
Image was taken from the Digital Learning Institute

Additionally, if you have any element that requires you to modify the course, it is crucial to know what role that you play when dealing with customers from B2B. If you're working with a large B2B client and they're asking that you modify your contents and your curriculum, or your online learning experience according to what they're looking for It is essential that you establish a procedure that you can use in working with your customer.

It is possible to use the power of Plus within the B2B market to obtain sophisticated analytics as well as information on your clients while they are teaching the course, so they are able to track the ROI of their investments.

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