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Eyal Avital has been an integral member of the Customer Happiness team when he was the age of six. Eyal Avital is passionate about helping the poor, loves to go on adventures and enjoy eating He is also a fan of coming up with new ways to solve customer issues. You can find out more about his story here!
We'd like to hear about your experience - what you're like together with your professional experience as well as your interests
I'm a passionate fan of the television show Mr. Rogers and I've always longed for the way I could help people by assisting them in any way. That led to me completing twenty years of support for customers and I'm able to assist in resolving issues and encourage our clients to be persistent!
The
Eyal is always searching for restaurants that are the most delicious.
Thanks to a friend's nudge, I found , and 6 years later--never ever looked back. If I'mn't busy aiding customers with their concerns or assisting them with their requirements, I'm typically seeking out a brand discovery or planning my next adventure with my family--while sipping a cup of coffee on the one side and a snack to the other.
What are the responsibilities of your daily job in the company that you are employed by?
Every day is a thrilling, new adventure! I'm able to assist customers all over the world as they overcome their challenges. It doesn't matter if it's the explanation of our benefits to members or delving into an issue that is difficult to resolve, I'm grateful for the chance to make the process easier for the customers.
HTML1 Unwinding following a long day serving customers
With AI becoming a better communications tool that I'm currently focusing on making sure our support staff remain human, forming genuine connections, actively pursuing their interests, and making sure that every employee is understood as well as supported and ready to succeed.
Do you have a memory of a memorable interaction with our (potential) customers? What was the issue they encountered and how you resolved it
The customer was looking to make users aware of a special service that isn't available in the standard way. Instead of saying "no," (we do all we can to not) I found a new solution by making use of our API.
The customized solution could meet the needs of their customers and delivered flawlessly! Everyone was delighted with the result, turning the challenge into victory.
What do you think is the primary thing that defines an excellent association for members?
I think keeping your clients in the loop is key for establishing a profitable subscription company. If creators are able to engage effectively with their customers It's more than just trading money. It's about creating a place that allows people to be connected to something.
The
A collection of the most popular recipes from Eyal's foodie collection
Today's crowded world, the connections could bring enjoyment and offer a reason for individuals to stay.
What lessons have you absorbed during your study ?
I have found that effective communication is crucial to support for customers, whether in person or via the internet. Even though online support can appear simpler, using the wrong style or employing the wrong language could result in customer anger.
That's why our PREACH communications model (Proud Reliable, Honest Humane, human, articulate, empathic) is vital when it comes to helping every client.
Eyal has set off for a new adventure
It truly is a joy to work with my support group because every member has the qualities they display in their interactions with clients. What is the most valuable learning I've gained? Effective communication is something that you can improve through practice and a determination to improve over time.
What are the three most important things you would like you would be willing to share with an individual in your department?
Three methods to ensure customer the satisfaction of customers with customer service:
- If you are unsure or concerns, you can ask more questions in order to understand your customer's needs as well as to determine the source of the issue.
- Keep in touch if you do not get a reply from us. We appreciate your effort to stay on top throughout as everyone's engaged.
- Make sure you keep your commitments - keeping your promises to customers builds trust and will ensure the satisfaction of your clients. You said you'd email them at a specific time, and you'll remember forever!
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