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In the final days of this year, I'd like let you know what we've been up to over the past few months . The group has been through three six-week cycles with our typical slow-downs occurring in the middle. There's plenty of material to review and I'll dive right into it.

Big Batch projects

Six "big group" initiatives, that have been conceived to be balanced on possible future updates, that are based on feedback from customers and improvements in our technology bases.

1. A new metrics experience

There was a "standard problems" collection of SaaS customer metrics to gauge their effectiveness. Over time we discovered that it wasn't meeting the requirements in two distinct way: it was not accessible to people who didn't have prior knowledge of the data in addition to not offering sufficient information to those with strong skills in the field of data (or possibly even their own internal analytics teams). It led to a loss of confidence in the information that we had been presenting.

This year, we have rolled out a brand-new API to collect data , as and an analytics layer which laid the basis to make the experience more personal by focusing the metrics on the significance of joining. The process involved the removal of certain metrics that were outdated in addition to adding more metrics. We also made the metrics more accurate and precise.

Our new Trials metrics dashboard

It is still possible to offer some of the older orders-based metrics. However, new metrics tend to focus more on trend analysis and the organization's performance over a long period of time.

They are based on the same principles of design. These are based on the study of patterns using the base of a calendar for each month We believe this will be better suited for companies that offer recurring memberships using . The trends are charted over the time using segmented columns. We also provide table sections that are broken down of each month.

Our new Churn metrics dashboard

Click on a specific cell segment to view the graph of data for that month. And, most importantly, look at each of the data points in the graph that comprise the activities (whether you're looking for subscriptions or memberships).

It's not difficult to walk the same path that leads across the cells to the electronic. They were designed to assist creators in understanding the way things work and the best way to address problems and the best locations to glance.

The new trend metrics which have been updated include the latest trend metrics, the new trends include MRR. Take a look at the various components that form a component of the monthly recurring income which carry over from the previous month. These include the addition of renewed members renewing, upgrading their membership or downgrading, and missed payments and cancellations. Also, you can look at ARPM as well as LTV. -- The people who pay. It's as easy as it can get. It is easy to see how the members' audiences that pay you change over the course of the period of time. It's exactly the same grouping you'd receive with MRR (upgrades as well as downgrades as well as downgrades.). -- Net Revenue. This is a brief look at your cash flow for the month which is calculated from the total amount of income you earn without reimbursements. - Churn. Find out if there are any problems lurking beneath the surface with the revenue churn breakdown into voluntary (cancellations) and the involuntary (failed payment). You can also see the rate and count for every segment (i.e. the X amount of payment is not able to be made for the amount of Y%). - Trials. Check the efficacy of the free and paid trial over time. Every month, you'll be able to track the number of new trials being launched, and the length of time that they were in operation, how many were changed to subscriptions with recurring fees and the conversion rates of your trial. - Plan comparison. Choose between five or more options and compare them applying one of the metrics listed below.

2. Comments and likes on blog posts

Posts allow customers to communicate with their members who pay via email. Posts can be published blogs on their own that is hosted by them. They can use the blog in different ways, like replacing newsletters to offer benefits to their members or just to contact people and keep track of their status.

 Comments are now available in a new feature.

To make spaces to allow for dialog and to build community, we've now added comments and likes on posts (and comments that are like others). These can be enabled globally and at an individual level. These can be restricted read-only mode for discussions following the completion of its course.

Deep linking to comments. You can load the latest comments in a flash without refreshing the page . You can also show badges on the comments of staff members and moderately abuse from malicious actors. Users are also able to set their browser to notify them every time new comments are added.

Posts are an ongoing expense for us. We're delighted by the potential of scenarios that this could open for our customers.

3. Intensifying group participation

Customers are able to sell subscriptions for their customers. These comprise several seats that are managed and purchased via a single person to contact. This is usually utilized in institutional or business settings.

The feature has been tweaked often over the years, however we've implemented a number of modifications based upon the use we've seen and user feedback.

The most recent Interface for Group Subscriptions Interface

We have made significant changes on Group Subscriptions:

• Plans with groups of subscribers now have the possibility of upgrading their self-service plans to group membership , which prior to that, it was a task to be done manually by an administrator.
• Managers are evolving It's now feasible for managers of groups to turn over management of their group to another member, too. It's much simpler for site administrators too. Managers are not required to take seats, and members can specify that the person who manages the group will count towards the seats that are included in their membership, however they will not be counted.
• The auto-renew option for subscriptions purchased by an outside source. If a particular subscription is paid by an external source (via checks or alternative method) We no longer display auto-renewal choices in their account since the management of this happens by the administrator of the site.
• Seat usage will be displayed within the administration Dashboards that we use to reveal the usage of seats throughout the members of the group.
• Generic URL to manage members Before allowing users to join the section of their account to manage their teams, they had to give their individual URL and ID. It now has a generic routing URL, so that the developers are able to automate their assistance to customers.

4. Updates to our Marketing Website

The process is underway to revamp our website for marketing, we will be launching it in the beginning of 2020 , we've made a number of adjustments and improvements to our offerings, however, we hadn't taken enough time to ensure that our website is updated and effectively communicates our message to maximum impact feasible.

      Versions of  .com

Then, we conducted an exhaustive review of our data we changed our strategy to emphasize products that align with what we've learned we developed new landing pages, enriched the images using refined branding and then updated the customers page, focusing on features utilized by customers.

The

     Modifies to .com    

All this is pointing to light the modularity of our system and the ways we could be incorporated into a variety of situations.

5. Performance improvement

It is used by numerous large companies that produce millions of dollars in revenue every year, as well as many hundred thousand users. When we've started onboarding our clients , we noticed that certain elements of our administration became extremely difficult to manage and very difficult to use in the daily routine, confirm our credibility and the quality of craftsmanship.

The last time we devoted our efforts to improving the effectiveness of a few key aspects, such as tasks and Dashboard, CSV exports, and the split view of members who have free access. The experience of users on the account with a huge user base has improved. We've noticed a significant decrease in loading times as and our staff's workload by using our tools.

6. Cancellation surveys

To provide creators with additional details about the reasons why subscribers opt to stop their subscriptions, we're sending survey to subscribers who have cancelled when they've decided to cancel. The data will be aggregated into a new cancellations view.

new Cancellation Surveys are now available.

This data does not just assist creators with getting customers back. It also helps build feedback loops to assist them in understanding the worth of their membership services to come in the future and also to ensure that it is suitable to the needs of customers.

Our new Cancellation surveys

The view gives creators the ability to see two kinds of cancelled subscriptions which aren't yet refunded (and could be returned) in addition to the ones that have been overdue and are being transformed. It also shows the reason of cancelling in each of the categories. Data is processed before being exported into CSV. CSV is just like the rest of information in .

Surveys are able to be turned off or turned off However, they're normally enabled.

Small-scale batch or on-the-fly production

These tasks must be completed alongside the larger tasks described earlier (not without support and bugs tickets). The typical time for these tasks is to take two days to two weeks of work and will be guided by the feedback of customers and insights gained from our teams that interact with customers. We [email protected]

• A preferred partner page is included on our website for marketing purposes to showcase our most reliable development partners, as well as connect potential customers with them.
• We have paginated our blogs. posts is in order to improve SEO as well as the time that people spend browsing our website.
• New protection for podcast RSS feeds that are served by ACast.
• assistance to Hungarian and Czech in addition to Czech as an option for localization
• The brand-new coupon-targeting feature that permits coupons to be applied to the following items: new purchases and existing purchases. This is especially useful when you are in the process of reactivating expired subscriptions or when upgrading a subscription.
• An API option to hide certain text links that were restricted iOS app store permissions to certain customers.
• New tax-handling strategies that provide a new approach to tax Canada and customers are receiving precise amounts, based on their earnings as well as the connection between them.
• Cookie banner which is displayed on the website is used to promote the site's services to EU and UK users who are visiting the UK and EU websites.

We also automated a few internal software that we use to transfer customers between businesses such as Substack as well as Pico. We also audited and also restricted our usage of third-party cookies to increase security.

Just like every other release, these really are a full team effort , from research and development, through to the implementation providing documentation, support for customers, and marketing. Thanks to the team for all the remarkable job they've done, and also to our partners and our customers. We wish you a very happy Christmas!

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