Release Notes April 2023: Improved Subscription Reporting

Our release notes are the highlights of the month, with new features that are coming out on the platform, so you'll be able to begin with the latest features in your store. For the full release notes, check out our Changelog.

Subscription Dashboard Reporting Calculation Improvements

Formulating MRR, ARR

The past few years, upgrades and downgrades, and add-ons, were sometimes not documented or appropriately handled when it came to reporting on subscriptions. The issues were addressed, and now calculations will be more correct going forward.

What kind of changes can I be expecting to see at My Store?

If you are a heavy usage of downgrades, upgrades or other add-ons, you may see the MRR and ARR change slighty due to the newly updated calculation. The calculation is more accurate as compared to previous reports with the identified fixes. If you are still having questions we can be reached at [emailprotected]The calculations are more precise than before with the identified fixes.

Historical Changes in MRR

Prior to this it was common practice to use that date to check on the date of cancellation prior to taking away MRR contributions. The unfortunate consequence was that it could have the result of modifying the historic MRR value. To address this problem We've revised our research to record cancellations that occur on the day of cancellation , and to eliminate MRR contribution for that day.

Changes in the form of examples

Consider an example of an annual subscription that was activated in January 2023. It was cancelled in the month of May 2023 and later deactivated in the month of December 2023. It is our previous MRR contribution calculation wouldn't alter until after the end of December 2023. The calculation could change the MRR contribution amount for the time period of May to the month of December 2023.

In the present example, by using the dates from the example above, this calculation will instantly remove the MRR contribution to the account, beginning at the end of May 2023. The result is an accurate MRR Change calculation.

What kind of changes can I be expecting to see in My Store?

For some sellers, this could lead to the number of cancellations and a rise in the MRR of subscribers and customers who are active. If you're looking for more information about this report, you can email the [email protected][email protected].

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