This competitive environment retention of customers as well as keeping churn at bay is essential to the long-term viability. Companies that run strong programs for customer education achieving average 7.6 percent revenue growth and this is among the best ways to witness significant improvements in the retention of customers and business development.

Skip ahead:

•       The reason why educating customers is crucial to the company's success
•       Plus: Ensuring that customers are educated successfully
•       Benefits as well as Success Stories
•       Chargebee
•       Hootsuite
•       PayShepherd
•       Flashpoint
•       Beginning using Plus

The reason why education of clients is essential to the success of a business

Education of your clients could assist them to maximize the benefit of your services, while reducing the level of discontent they experience and helping them remain in the loop for longer amounts of time. This not only improves retention, but also makes your customers advocates that endorse your brand. Customers who are knowledgeable are able to navigate and leverage your product without the need for support. This reduces their dependence on support, and freeing the people responsible for customer service to focus on complex and positive interactions.

An effective customer education plan will also help speed the process of turning customers into benefit. If your customers can quickly learn the use of your product and achieve their needs, they're more likely to use your service and look into new opportunities. This will result in increased satisfaction and retention, which can aid in increasing its value customers' time (CLV) as well as overall increase in the revenue.

Additionally, offering education to your customers enables you to assess the effect of the education program by studying factors like the number of students who have completed of courses and feedback from feedback received from customers or analysis of engagement. The data you collect will help you improve your education program and prove its worth for all parties involved in proving the fact that investing money in educational programs for customers yields measurable results.

Plus: Assuring the success of customer education

Plus was created to assist companies in creating successful and lasting training programs for their clients that help in expanding and retaining customers. It comes with a wide range of programs and software to create classes, plus the capacity to connect and analyze, Plus empowers your team to provide effective instruction which is tailored to your clients' needs throughout their journey.

What are the Advantages of Success and Success Stories

Global expansion success: How Chargebee leveraged Plus for worldwide growth

Chargebee has created Subscription Academy, which includes Plus. They have created a full online learning platform, which provides expert-led masterclasses, courses, and certificate programs. Its easy-to-use layout as well as its powerful analysis has enabled Chargebee to constantly enhance their educational user experience as well as expand the range of offerings for their customers without limiting their options.

" Plus is an incredibly strong platform that can scale and allow organizations to grow their courses offered as well as student numbers with no restrictions."

     " Guy Marion, Chief Marketing Director at Chargebee.

Results:

• Over 5,400 students have been educated in more than 20 countries. This has resulted to better customer care in addition to a decrease in turnover.
• Over 800 students showcased their qualifications, increasing the participation of students in the community and strengthening the global reach of the brand.

Inspiring loyalty among customers: Hootsuite's achievements through Plus

Hootsuite made use of Plus to develop Hootsuite Academy and to offer an array of online classes and certifications that are available to both customers and all people. Hootsuite Academy covered topics like social media marketing, selling and marketing on social media, increasing awareness of customers and involvement.

"Hootsuite Academy" is one of the most effective instruments we can use to reduce turnover and improving retention."

     -- Ryan Chynces, Former Online Education Manager at Hootsuite.

Results:

• Nearly 450,000 individuals have gone through the training and are certified, along with 72,000 people, which has resulted in an immense quantity of loyal, educated customers.
• An impressive reduction in the number of customers who churned was observed as clients felt more secure and more engaged. This led to increased retention as well as better customer service.

Streamlining customer onboarding PayShepherd's experience plus Plus

PayShepherd helps contractors build relationships and provides project-specific data to business asset managers. However, they faced significant problems in integrating new users.

It was a lengthy process which required sessions with only one person in order to help users navigate each element of the app. This method is not effective and wastes resources and slowed the development of the business.

PayShepherd is implementing Plus to tackle these problems and have created an online, self-guided learning program. The program gives users the ability to explore the program at their own pace and frees up company resources and provides consistent training to their ever-growing customer base.

"We had a great success with the launch of our product. It was a functioning version of Plus in just 4 weeks. Plus was back with our employees in just three months."

-- Jenn Hunter, Co-FounderPayShepherd

Results:

• A 75% decrease in time to take a flight, which is a saving of 350 hours over the course of three months.
• User reviews have been positive and have appreciated the site's assistance of different learning styles including downloads and videos.

PayShepherd employed Plus to maximize its resources and enable their staff to maintain their personal contact as they grow to accommodate larger numbers of customers efficiently.

The development of user education to assist users in becoming more productive. The evolution of the Flashpoint Plus

Plus provided the ideal platform to allow Flashpoint to transition towards an online, self-directed learning approach. The change allowed the company to establish an online school which allowed students to learn according to their own schedule and provide continuous, high-quality instruction throughout all areas.

"Using Plus has given us the chance to apply our education for customers on a large scale. We have taught over 3000 people about our services and our products. With no product, we'd require huge amounts of money to enable us to teach our customers."

--- Grace Tilmont, Director of Education Services at Flashpoint

Results:

• The company has trained over 3000 clients on their services and products, drastically reducing the number of resources needed to provide large-scale education.
• A better customer experience and onboarding which allows customers to build confidence in their products as well as improve the efficiency of.

The capability to change Plus the features that are available in Plus Flashpoint to include multimedia content, develop custom pathways to learn and provide regular updates taking into account the evolving capabilities of the software. Scalable models not only improved the customer training experience, they also helped establish Flashpoint as a leading provider of user-friendly, interactive learning.

Getting started using Plus

If you're trying to streamline the process of onboarding, by decreasing support needs and increasing acceptance of your product, Plus equips your team with powerful tools, sophisticated analysis and scalable. Develop courses quickly and efficiently and analyze the results of your education instantly.

Grow Your Business with the Internet. Learning is the art of it.

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