In today's highly competitive marketplace retention of customers as well as reducing the rate of churn is essential to long-term success. With businesses with solid educational programs for customers reporting an average 7.6 percent increase in revenue this is among the most effective ways to achieve significant improvements in satisfaction of customers as well as retention rates and overall company growth.

  Skip ahead:  

•    Why education of customers is vital to the success of a business
•    Plus: Ensuring to success in customer education
•    The benefits and success stories
•      Chargebee
•      Hootsuite
•      PayShepherd
•      Flashpoint
•    Getting started with Plus

Why education of customers is vital to the success of a business

Informing your customers about your product helps to maximize the benefits of your products, decreasing frustration and ensuring that they are engaged throughout the course of time. It not only increases retention but it also turns your customers into advocates that actively promote your company's brand. Highly educated customers can utilize and use your product on their own, eliminating the requirement for assistance and freeing your customer service team to concentrate on more intricate, high-value interactions.

An effective customer education program can also accelerate the time to benefit. When customers quickly learn how to utilize your service and achieve their goals, they are more likely to stay with your service and explore additional options. It creates a cycle of deeper engagement and loyalty that supports customer lifetime value (CLV) and general revenue growth.

Moreover, customer education can help your organization track the impact of educational content using metrics, such as course completion rates, customer feedback, as well as engagement analytics. This information helps you improve your educational strategy and prove its value to stakeholders and show that investing in customer education yields measurable returns.

Plus: Driving the success of customer education

Plus is designed to help organizations create highly effective and flexible customer education programs that support growth and retention. Through a wide range of software for creating courses, engagement, and analytics, Plus empowers your team to deliver effective training that meets your customers' requirements at all stages on their path.

Benefits as well as Success Stories

Global expansion success: How Chargebee leveraged Plus for worldwide growth

They have launched Subscription Academy using Plus, creating a comprehensive online learning platform with professional-led masterclasses and courses as well as certifications. The platform's user-friendly design and powerful analytics allowed Chargebee to continually improve the education experience and expand their services without limitations.

" Plus offers exceptional capacity, allowing organizations to increase their offerings of courses and students base without any limitations."

  -" Guy Marion, Chief Marketing Officer at Chargebee.

Results:

• More than 5,400 students were trained in more than 20 countries, which led to improved customer service and reduced churn.
• Nearly 800 participants showcased their certifications, boosting participation in the community and boosting Chargebee's global brand presence.

Enhancing customer loyalty Hootsuite's success with Plus

Hootsuite made use of Plus to create Hootsuite Academy and offer various scalable video courses and certifications that are available to customers as well as the general people. Hootsuite Academy covered topics like social advertising, marketing on social media as well as social advertising. The course aimed at increasing understanding and participation.

"Hootsuite Academy is one of the most effective tools we have for reducing turnover and improving retain."

  -- Ryan Chynces, Former Online Education Manager at Hootsuite.

Results:

• There are more than 450,000 learners trained and 72,000 certifications given, creating a huge number of knowledgeable and loyal users.
• Significantly reduced customer churn, as they found themselves more engaged and confident which led to better retention as well as more effective campaigning.

Streamlining customer onboarding: PayShepherd's experience with Plus

PayShepherd streamlines contractor relationships and provides project insights for the owners of assets in the industry. However, they faced significant difficulties in integrating new users.

The process was time-consuming and required one-on-one sessions in order to help users navigate each element of the program. This hands-on approach wasted valuable resources and became a roadblock for growth of the company.

PayShepherd implemented Plus to tackle these issues, creating a self-guided online training course. It allowed customers to understand the software in their own way which freed up the company's resources, and also ensuring uniform the training of their expanding customer base.

"We had an incredibly successful rollout. The team was using Plus in just four weeks. Plus was back with the team for 350 hours in three months."

--  Jenn Hunter, Co-FounderPayShepherd

  Results:  

• A 75% reduction in onboarding time, saving 350 hours in just three months.
• A positive feedback form users who appreciated the platform's support for diverse learning styles. This includes videos and downloads.

PayShepherd employed Plus to improve their resources and enable their team to retain its human contact while scaling up to support greater numbers of users efficiently.

The expansion of customer education in order to empower users: Flashpoint's transformation with Plus

Plus was the perfect solution for Flashpoint to transition into an online, self-guided learning method. This change enabled the organization to develop an online academy which allowed users to study at their own pace while maintaining consistent, high-quality education across all levels.

        "Using Plus has allowed us to implement our education for customers at an unprecedented scale. We have trained over 3,000 customers in our services and products. Without Plus It would have required an immense amount of resources for us to teach our customers."    

- - Grace Tilmont, Director of Education Services at Flashpoint

Results:

• More than 3,000 users who have been trained on their products and services, resulting in a significant reduction of the costs for training on a large scale.
• Enhances customer onboarding and engagement, allowing users to build confidence in their products and increase efficiency.

The flexibility of Plus enabled Flashpoint to incorporate multimedia content, create tailored pathways for learning, and offer continuous updates to reflect the ever-evolving characteristics of the platform. This scalable approach does not just enhance the overall customer educational experience, but also established Flashpoint as a market pioneer in customer-focused, proactive training.

Beginning using Plus

Your goal may be streamlining onboarding, minimizing support demands, or boosting product adoption Plus will equip your team with professional tools, cutting-edge analytics and scalable. Launch courses quickly and effectively and track your impact on education in real-time.

Expand Your Business With online Learning

Looking to drive the growth of your business and increase revenue?

The Book of Plus is your best-selling guidebook. It contains 12 real-world success stories--one per month throughout the year. Explore proven methods of organizations who have scaled up online learning for big gains.

Get your complimentary copy today and discover ways to make it are effective!

Do you want to change your business with online learning?

Plus gives you the resources and guidance to design scalable, profitable education plans that meet your business goals.

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