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Most customers need an another reason for making purchases. Experiences that are personalized and real-time with the ability to interact in real-time with the business can make sure customers are satisfied with their purchase. In addition, it assists in building customer loyalty. This is the place where the concept of chat-based commerce becomes apparent. The trend is growing in popularity and could change how companies communicate with their clients. According to estimates it will result in about 300 billionin total spending across every nation in 2025. What is"a "purchase"? How will your company gain from this purchase?

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