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Refund policies are the set of guidelines you employ to provide your customers with the information they need to receive their money back following returning their purchase at your shop. A suitable business policy that is suitable for small companies could cover things such as the timing of refunds, the manner in which they are handled, and what information customers must submit to obtain their refund.

Policies on refunds are crucial since they assist your clients to make purchase decisions and build trust and transparency around your business. Read on to learn more about return and refund policies and take a look at an example template refund policy.

Note: Our examples of refund policies serve as a guideline to start you off. It is not meant to serve as a basis of a return or refund policy template nor as legal guidance.

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