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Refund policies are an outline of rules that inform your customers on how they can get their funds back the return of a purchased item to your store. A standard procedure for a small-sized business may include details such as the timeframes for refunds, how they are handled, as well as what the customer must do or submit to obtain their money.

Refund policies are important because they assist your customers in making purchase decisions, and also build trust and transparency around your business. Learn more about refund and return policies and see an example of a template for a policy on refunds.

 Reminder: The sample refund policy is only a starting point it is not designed to be used for an actual return policy template or legal advice.