Executives, let's redefine connections at work.

Feb 24, 2023

Last month, I was a participant in an interactive panel on "Quiet The Quiet at the annual World Economic Forum meeting in Davos. This is an ever-changing environment for employees and I'm amazed by the the way that people, as we do, are engaged with a myriad of most important questions, including what to do about balancing the advantages as well as the drawbacks of remote work as well as the potential and risks that are posed from AI as well as the necessity to build stronger and more resilient businesses.

However, one question is worthy of more attention workforce in America. The workforce in the United States is changing and technology is changing the way our business is conducted, post-pandemic behaviours and standards have been changing...don't the leaders of our country need to adapt as well?

There's an entire Generation of Digital Natives making their way into the workforce. They were raised creating and sharing video content, without using their phones or using messaging in the way they see TikTok as well as YouTube as their primary source for information. Personally , they're connected and very engaged.

When they are working it's a completely different situation. There are significant declines of employee engagement as well as satisfaction among remote Gen Z and younger millennials. A mere four percent of young workers who work remotely or hybrid are aware of what's expected of them in their are working environment. Over half of Gen Z employees are ambivalent or not engaged at work. When we consider that employee engagement is the most important indicator for efficiency of the workforce, this can have enormous implications for every business as well as the financial health of each company.

Why is this disconnect? On the job and in every day life, everyone seeks to connect to something greater than ourselves. It is a natural desire to feel part of something bigger, and feel an authentic sense of identity clear, transparent and real. The more our workforce is distributed digitally, AI-connected and in ad-hoc methods, the harder to feel an actual connection every single day. Particularly, if we've not modified the way how we interact with the coming generation. It is still common to have our workers sift through dense documentation or write lengthy emails, and to participate at inefficient gatherings. They learn about layoffs and corporate priorities through communications that have been automated and programmed so that are created using ChatGPT. The executives' sole information is provided through survey-type surveys that are cookie-cutter and live events that have very poor participation rates, and often humorous chats or Q&A.

The old management paradigms aren't working for us. It is time to change how we , as leaders, show ourselves as well as interact with employees. As we're working to re-train our staff members to cope with increasing the size of our population, demographics, as well as the latest technological developments and trends, we should also improve the leadership capabilities of our employees, in order to improve relationships and build trust across the board.

I've played with this over the last few years . These are the things I'm learning and implementing that I'm convinced will enable us to improve our performance and become more efficient in the leadership we provide:

     1. Find out who you are and live your life as you'd like.

GIF of Anjali and the  Executive Leadership team during the pandemic

At the beginning of the outbreak that I was a part of, I held a worldwide town hall at my home in Flint, Michigan -- tired and in my pajamas made of velvet, with my son who's just a baby, and my grandma shuffling around the room.

Maybe it was the most successful communication of all time.

Why? It was because it was not scripted as well as uncomfortable, messy and vulnerable. We tend to gravitate to "us us against us versus them" situations when working in a workplace, especially during times of pressure or adversity. It's very simple to imagine "leadership" as an unchanging machinery that doesn't have a face. Making sure that you're using video in your communications can assist you to get over this obstacle. This forces you to shed the mask of safety and obscurity that is associated from writing or editing your comms. One of the best strategies to communicate clearly is to show who you are as a real you are.

In the end, there numerous instances of leaders becoming vulnerable and backfiring...but I'd say for the vast majority of cases, it was due to the fact that they were performing up until they were failing. The key is to not be afraid to let your part of you be a failure when you're on your team. The flaws we all have are why that we are human. Everybody wants to see their leaders succeed because it inspires us to emulate them even more.

     2. Then we'll get to"The Why "why . "

As with most managers, they're facing a variety of difficult decisions during the year. The past has seen are layoffs as well as executive cuts, as well as the closing of projects and reorganization to improve efficiency. My responsibility is to make those tough calls, tough decisions, and then implement rapid changes across the organization.

Increasingly, I see employees trying to comprehend the rationale of their decision-making process but not only the "what" However, it is in addition, what is the "why". It is essential to be aware of the larger competition or market context and also the manner in which the various trade-offs are considered and balanced, as well knowing the process that was used, and what time period it took to implement.

The classic comms book says that whenever you are faced with an important communications that demands the focus of your attention to be extended start with asking "what" and then proceed to the necessary steps. From my own experience I've done better in persuading people to make the right decision when I introduce my employees as important people to be mindful of the issue.

The bottom line is that the initial "why" is a primary rule that must be observed by all communications to . There are clearly some limitations in being completely transparent (legal or PR-related risk to customers) however I've observed that the majority of issues are defined as. Perceived. People will not always agree with your choices, but it's possible to say that they are not working as you intended. However, they will still respect and accept your decisions by starting with the reason behind it.

     3. You might consider investing in an on-site or in-person meetings, and then make it personal.

Anjali smiling with the  team based in Ukraine
The Ukraine team was in NYC to mark the launch off of our brand new business

It is true that it is ironic for being the chief executive of an enterprise that has videos that tell this. One of the biggest lessons I've learned from the past two months was that we were inefficient and did not think to bring our teams closer to the ground.

In January, just several days after conducting layoffs, our staff organized a business kickoff event in NYC. Employees were able to fly into NYC from 12 different nations. Our employees were based in Ukraine and took trains or planes to get there. It was the usual celebration of confetti and went with the more casual look and an inexpensive budget. This was among the most thrilling and important investments I've made.

The power is enhanced for executive leaders when they board an airplane to bring your entire team together in one place they're. I'm a dispersed executive team comprising eight distinct locations which range from Seattle until Switzerland. Most of the group was recruited during this past year. The group is in the early stages of formation, but is beginning to form an organizational unit. For speeding up the process of getting to know each other better We started offsites at each leader's house city. The CFO's mom was there at her residence in Vermont. The head of sales donned his apron, and we prepared frittatas for breakfast. The working sessions took place at the table of our Chef of Product.

Josh, Head of Sales at , sharing frittatas during a leadership offsite event.
's Head of Sales who makes frittatas

The pandemic has provided us with the opportunity to examine the homes of other people and into their lives . If we make use of that and incorporate the idea into our daily activities and actions, we can be able to form more cohesive and more efficient teams.

     4. It is possible to go from "lean back" to "lean forward" experiences.

One of the key abilities in communication is the capability to create "lean forward" experiences instead of "lean back" broadcasts. Humans are prone to be distracted, and our attention span is decreasing (now less than 8 seconds that's less than that of a goldfish!). Yet, we communicate through one-to-many messages via email which you read, or in the high-quality town hall where you relax and enjoy.

The burden on engagement showing up within our own data , where the duration to drop off watching videos has decreased over the past several years. If we don't alter our approach to this, it could significantly impact our ability to keep our teams on track and efficient.

It is vital to shift our perspective and be willing to try new things. Generation X is operating within a workplace that's ahead of us in their capability to be innovative and collect authentic and valuable data. They're ahead because they're not subject to limitations that we used to contend with over the last few decades when we used outdated communications techniques in the workplace.

Employees don't leave jobs; they simply quit their bosses. They are, in fact, the most effective leaders. Based on the study of more than 113,000 managers, the one of the main factors to make a leader successful is confidence. We as leaders must show how we present ourselves in more authentic as well as engaging manners. I'm betting on the people who embrace this thrilling new technology to be much more effective in managing the future generation of workers. They'll be better informed and encourage teams who are distributed, which align their staff to increase productivity and build long-lasting partnerships that result in outstanding outcomes. They'll quit communicating and communicate more effectively.

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